Gmail on a computer
If a ReRoot email is in the Promotions, Social or Updates tab:
- Open the tab where the ReRoot email is.
- Drag the email onto the Primary tab and let go.
- If Gmail asks whether to do this for future messages, click Yes.
Gmail app on your phone
- Open the ReRoot email.
- Tap the three dots (⋮) in the top right.
- Tap Move to.
- Choose Primary.
If it landed in Spam
- Open the Spam folder. On a computer it is in the left menu, under More.
- Tick the box next to the ReRoot email.
- Click Not spam at the top.
Add us to your contacts
Mail apps trust email from people in your contacts, so this helps with Gmail, Outlook, Apple Mail and most others.
- Open any ReRoot email.
- Hover over or tap our name at the top of the email.
- Choose Add to contacts. The address is connect@reroot.app.
Outlook and Hotmail
If a ReRoot email is in the Other tab:
- Right-click the email (on a phone, open it and tap the three dots).
- Choose Move, then Always move to Focused inbox.
- If it is in the Junk Email folder instead, select it and choose Not junk.
Apple Mail and iCloud
- Open the Junk folder and find the ReRoot email.
- On a Mac, click Not Junk in the banner above the email.
- On an iPhone or iPad, open the email, tap the folder icon and move it to your Inbox.